Hi Sarah,
We’re so sorry to hear your Jade Gua Sha Stone hasn’t arrived yet. We completely understand how disappointing that must feel.
Your order was dispatched on Monday 6th Oct with Royal Mail so we are are just as disappointed as yourself to hear you have not yet received the item.
We’ve arranged for a new one to be sent out this morning with Evri next day delivery (with tracking), so it reaches you as soon as possible. Thank you for your patience and understanding — we truly appreciate it.
With warmth and gratitude,
The Gua Sha Team